Network Monitoring in IT Support is the use of a system that constantly monitors a computer network for slow or failing components and that notifies the network administrator (via email, SMS or other alarms) in case of outages.
Server Monitoring In IT Support is a process to monitor server's system resources like CPU Usage, Memory Consumption, I/O, Network, Disk Usage, Process etc.
Desktop Monitoring in IT Support is a process to monitor a desktop computer or laptop's system resources like CPU Usage, Memory Consumption, I/O, Network, Disk Usage, Process etc.
Mobile device management (MDM) in IT Support is the administrative area dealing with deploying, securing, monitoring, integrating and managing mobile devices, such as smartphones, tablets and laptops, in the workplace.
Website monitoring in IT Support is the process of testing and verifying that end-users can interact with a website or web application as expected. Website monitoring is often used by businesses to ensure website up-time, performance, and functionality is as expected
Virus protection software In IT Support is designed to prevent viruses, worms and Trojan horses from getting onto a computer as well as remove any malicious software code
Email Security in IT Support rids your organization’s incoming email of spam, providing a clean email connection and secures against viruses, blended threats, unwanted content and data leakage.
Endpoint Protection in IT Support protects your organization's end point devices from malware, secures & controls applications being used by end users and protects against threats from removable media (e.g. USB drives).
Spyware Prevention or Anti-spyware software in IT Support is a type of program designed to prevent and detect unwanted spyware program installations and to remove those programs if installed.
Web / URL / Content Filtering In IT Support provides your users with a safe and secure Internet connection, protected from threats and malware, while ensuring that Web browsing is appropriate and complies with your acceptable use policies.
Remote Online Backup, in IT Support is a method of offsite data storage in which files, folders, or the entire contents of a hard drive are regularly backed up on a remote server or computer with a network connection.
Backup Monitoring is the daily or weekly physical verification that backups were successful.
Install and Setup Services
Network installation in IT Support may actually refer to a couple of things: -The creation and set up of a cabled local area network (LAN) -The creation and set up of a wireless local area network (LAN).
Remote Support in IT Support are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system.
Onsite Support in IT Support refers to a situation where an IT professional, or team of professionals come to your workplace to fix computer and IT issues or implement new IT infrastructure.
After Hours Support in IT Support refers to IT support being delivered outside normal working hours, be that on weekdays, weekends or holidays.
Standby in IT Support refers to an IT technician or other IT professional being available during certain hours of the or night for emergency IT Support.
Help Desk in IT Support refers to a service providing information and support to computer users, especially within a company.
VoIP Provider Services
VoIP is short for Voice over Internet Protocol. Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN.